These Terms and Conditions (“Terms”) govern your access to and use of the website https://central-removals.co.uk (the “Website”) and your engagement of removal, storage, and related services (“Services”) offered by Central Removals (“we”, “us”, “our”, “Company”). By accessing the Website or booking Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Website or engage our Services.
1.1 Central Removals is a professional removals and storage provider headquartered in the United Kingdom, offering residential removals, commercial relocations, packing services, storage solutions, and related logistics.
1.2 The Website provides information about the Services and allows Clients to request quotes, enquiries, and bookings.
1.3 We operate across the UK, serving domestic and commercial clients with bespoke removal solutions.
2.1 You must be at least 18 years old to enter into a binding contract with the Company.
2.2 If you are booking on behalf of an organisation, you confirm that you have full authority to bind that organisation to these Terms.
2.3 By submitting a booking request, you warrant that all information provided is accurate, complete, and not misleading.
3.1 The Website is provided for informational and booking purposes only.
3.2 You agree not to misuse the Website, including attempting to introduce malware, overload servers, copy content, or gain unauthorised access.
3.3 We may suspend or block access where misuse or security risks are identified.
3.4 Content on the Website, including images, testimonials, pricing examples, and service descriptions, is illustrative and may change without notice.
4.1 Central Removals provides the following Services (including but not limited to):
4.2 Services are bespoke and tailored to individual client needs and locations.
4.3 All work is carried out in accordance with industry standards and applicable UK health and safety legislation.
4.4 The Company reserves the right to refuse service where conditions are unsafe, unlawful, or impracticable.
5.1 Clients may request quotes via the Website, email, telephone, or an authorised agent.
5.2 All quotes are estimates based on the information provided and may be updated if actual circumstances differ.
5.3 Quotes may be issued verbally, by email, or via an online quote system. Written confirmation is required to form a binding contract.
5.4 The Company reserves the right to adjust quotes if unanticipated costs arise (e.g., access issues, additional volumes, extended distances).
6.1 A booking is confirmed once the Client accepts the quote in writing and pays any required deposit.
6.2 The Company will issue a booking confirmation including the agreed Services, date, fees, and any special instructions.
6.3 All instructions must be provided in writing or via an agreed communication channel.
6.4 The Company is not responsible for errors or omissions in Service bookings that arise from incomplete or inaccurate Client information.
7.1 Fees will be agreed and confirmed in advance. Unless otherwise stated, all payments are in GBP.
7.2 A deposit may be required to secure the booking, especially for long-distance removals or large storage contracts.
7.3 The balance must be paid in full prior to or upon completion of Services, unless otherwise agreed in writing.
7.4 Accepted payment methods include bank transfer, card payment, or other agreed methods.
7.5 Failure to pay on time may result in suspension of Services, removal of stored items, or additional administrative charges.
8.1 Clients must provide accurate and complete information about the items to be moved, including dimensions, weight estimates, special handling requirements, and access conditions.
8.2 Clients must ensure that premises are accessible, safe, and compliant with all applicable laws.
8.3 Clients must disconnect appliances (e.g., washing machines) and prepare items where necessary, unless packing services have been agreed.
8.4 The Company is not responsible for damage to ceilings, walls, door frames, drives, or other property if safe access was not provided.
8.5 Clients must ensure that all items permitted to be moved are legal and safe (no hazardous materials).
9.1 If the Company agrees to provide packing services, all items must be packed in appropriate boxes and materials supplied or approved by the Company.
9.2 Clients must inform the Company of any fragile, valuable, or high-risk items requiring special handling.
9.3 The Company is not liable for items that are not packed properly by the Client or are inherently fragile unless packing was completed by the Company.
10.1 Where storage services are provided, clients will be advised of storage conditions, access arrangements, and any special requirements.
10.2 Storage fees are calculated based on volume, duration, and any special handling requirements.
10.3 The Company may inspect stored items for security and safety compliance.
10.4 Clients are responsible for maintaining adequate insurance for stored items where appropriate.
11.1 The risk in items shall pass to the Company only once items are loaded for transit or storage begins.
11.2 The Company’s liability for loss or damage is limited to reasonable care, and claims must be reported in writing within the timescales set out in our claims procedure.
11.3 We are not liable for loss or damage arising from:
11.4 Nothing in these Terms limits liability for death or personal injury caused by negligence.
12.1 The Company maintains public liability and transit insurance as required by law.
12.2 Clients are responsible for evaluating if additional insurance cover is required for valuable or high-risk items and may arrange appropriate third-party cover.
13.1 Personal data is collected and processed in accordance with our Privacy Policy, compliant with UK GDPR.
13.2 By using the Website or booking Services, you consent to the collection and use of your data as outlined in the Privacy Policy.
14.1 To the maximum extent permitted by law, the Company shall not be liable for indirect, incidental, or consequential losses.
14.2 The total liability for any claim shall not exceed the total fees paid for the Services giving rise to the claim.
15.1 The Company is not liable for delays or failures caused by events beyond reasonable control, including adverse weather, strikes, supply issues, pandemics, or third-party failures.
15.2 We will make reasonable efforts to minimise disruption and communicate alternatives.
16.1 The Website may contain links to external sites. We are not responsible for their content or privacy practices.
17.1 We may revise these Terms at any time.
17.2 Updates will be published on the Website with the revised “Last Updated” date.
17.3 Continued use constitutes acceptance of updated Terms.
18.1 If any provision is found unenforceable, the remaining provisions remain valid.
19.1 These Terms are governed by the laws of England and Wales.
19.2 Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Central Removals
4 High Street, Leslie, Fife Ky63da
United Kingdom
Telephone: 01592500107
