Privacy Policy

Central Removals (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal data is handled securely and lawfully. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit https://central-removals.co.uk (the “Website”) or use our removal, packing, and storage services.

We operate in the United Kingdom, and this policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect and process the following categories of personal data:

• Name, address, email address, and telephone number
• Booking and enquiry details
• Property access details relevant to removal services
• Inventory or item descriptions provided for transport or storage
• Payment-related information (processed securely via third-party providers)
• Technical data such as IP address, browser type, device information, and Website usage data
• Communications sent to us via phone, email, or online forms

We do not knowingly collect special category personal data unless required by law or explicitly provided by you.

How We Collect Personal Data

Personal data is collected through:

• Website enquiry and quote request forms
• Telephone and email communications
• Booking confirmations and service documentation
• Cookies and analytics tools used on the Website

All personal data is collected in a lawful, fair, and transparent manner.

How We Use Your Personal Data

We use your personal data for the following purposes:

• To provide removal, packing, and storage services
• To process quotes, bookings, and enquiries
• To communicate with you regarding services and scheduling
• To process payments and issue invoices
• To improve Website performance and service quality
• To comply with legal, regulatory, and insurance obligations
• To prevent fraud and ensure operational security

We only process personal data where a lawful basis exists.

Legal Basis for Processing

Our lawful bases for processing personal data include:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Consent, where applicable

Where processing is based on consent, you may withdraw it at any time.

Data Sharing and Disclosure

We may share personal data with:

• Trusted employees and contractors
• Payment processors and IT service providers
• Storage facility partners, where applicable
• Legal or regulatory authorities when required by law

All third parties are required to handle personal data securely and in accordance with UK data protection legislation. We do not sell or rent personal data to third parties.

International Data Transfers

Personal data is primarily stored and processed within the United Kingdom.
Where data is transferred outside the UK, appropriate safeguards are implemented to ensure equivalent levels of protection, including contractual safeguards approved under UK GDPR.

Data Retention

We retain personal data only for as long as necessary to fulfil its purpose, including meeting legal, tax, insurance, and regulatory requirements.

Once personal data is no longer required, it is securely deleted or anonymised.

Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Restrict or object to processing
• Request data portability
• Withdraw consent where applicable

Requests can be made using the contact details below, and we will respond within statutory timeframes.

Cookies and Website Analytics

The Website uses cookies and similar technologies to enhance functionality and user experience.
Further details on how cookies are used are available in our Cookie Policy.

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, loss, or disclosure.

While we take reasonable steps to secure data, no online transmission can be guaranteed to be completely secure, and information is shared at your own risk.

Third-Party Links

The Website may contain links to third-party websites.
We are not responsible for the content or privacy practices of external websites and encourage users to review their privacy policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business operations.

Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Website constitutes acceptance of the revised policy.

Contact Information

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

Central Removals

4 High Street, Leslie, Fife Ky63da
United Kingdom
Email: enquiries@central-removals.co.uk
Telephone: 01592500107